ServiceNow Architect

Location: Toronto, ON, Hybrid, 2 to 3 days on-site
Language: English, professional written and verbal communication required
Duration: Permanent
Background Check Requirement: Criminal record check required

About the Opportunity

Our client, a large enterprise organization, is seeking a seasoned ServiceNow Architect to lead the design and integration of enterprise-grade ServiceNow solutions. This is a high-impact role where your technical vision will directly shape how teams deliver, scale, and innovate across the business.

You will collaborate closely with functional leads, developers, and senior stakeholders to architect solutions that are secure, scalable, and built for long-term success. If you enjoy guiding technical direction, mentoring teams, and turning complex requirements into elegant platform solutions, this is an opportunity to make your mark.

What’s In It for You

You will join a collaborative environment that values innovation, quality, and continuous improvement. This organization supports professional growth through exposure to enterprise-level initiatives and encourages thought leadership across technical teams.

Expect a culture that values accountability, knowledge sharing, and meaningful contribution. Your expertise will be respected, and your ideas will help shape platform strategy.

Your Responsibilities

• You’ll define and lead the overall ServiceNow solution architecture, ensuring alignment with enterprise standards.

• You’ll facilitate technical design and validation workshops, guiding best practices and scalable solutions.

• You’ll oversee integrations with third-party systems, documenting dependencies and integration points.

• You’ll manage offshore developers, providing technical leadership, mentorship, and issue resolution.

• You’ll conduct architectural and configuration reviews to ensure performance, security, accessibility, and maintainability.

• You’ll collaborate with functional leads to triage and resolve technical defects through build, UAT, and post-go-live phases.

Skills and Qualifications

• 5+ years of progressive ServiceNow configuration and development experience, including 3+ years in architecture and solution design.

• Bachelor’s or Master’s degree in Computer Science or a related field.

• Deep expertise in ServiceNow ITSM, ITOM, and platform architecture.

• Strong hands-on experience with JavaScript, APIs, data imports, and web technologies.

• ServiceNow CSA and CAD certifications required, CIS and CMA considered an asset.

• Proven leadership skills with the ability to influence stakeholders and guide technical teams.

Note from the Hiring Manager

“We’re looking for someone who can see the big picture but also roll up their sleeves when needed. If you’re passionate about building scalable solutions and enjoy mentoring others while driving technical excellence, you’ll thrive here.”

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.