ServiceNow Architect

Location: Canada (Fully Remote)
Language: Strong written and spoken communication skills in English
Duration: Contract, 6 months with optional 6-month extension
Background Check Requirement: Government background verification required

About the Opportunity

Our client is seeking an experienced ServiceNow Architect to lead solution design and technical direction for a large-scale, enterprise ServiceNow environment. This role focuses on defining scalable architecture, enabling secure integrations, and ensuring the platform supports both current operational needs and long-term roadmap objectives.

You’ll work closely with technical teams, business stakeholders, and governance bodies to translate organizational priorities into robust ServiceNow solutions. This is a hands-on architecture role with a strong emphasis on platform standards, integration strategy, and audit-ready design within a regulated public-sector setting.

What’s In It for You

This opportunity offers the flexibility of fully remote work while contributing to high-impact, enterprise-level initiatives. You’ll have the chance to influence platform direction, reduce technical debt, and shape how ServiceNow is leveraged across the organization. The environment values thoughtful design, clear documentation, and collaboration, making it ideal for an architect who enjoys both strategic thinking and practical delivery.

Your Responsibilities

• You’ll design and deliver approved ServiceNow solution architectures, including diagrams, standards, and reference models.

• In this role, you’ll define integration designs and data flows across enterprise systems using APIs, IntegrationHub, and MID Servers.

• You’ll lead architecture reviews, documenting decisions, risks, and recommendations aligned to governance and SDLC standards.

• You’ll establish mobile architecture patterns and advise on ServiceNow Mobile App use cases.

• You’ll design AI and Copilot-style integration architectures, including guardrails and decision frameworks.

• You’ll contribute to platform roadmap planning, technical debt reduction, and continuous improvement initiatives.

• You’ll produce audit-ready documentation supporting security, compliance, and operational governance.

Skills and Qualifications

• 5+ years of experience architecting or leading complex ServiceNow implementations across ITSM, ITOM, and ITAM.

• 5+ years of deep expertise with CMDB, CSDM, Discovery, Service Mapping, and data governance.

• 5+ years of hands-on integration experience using REST and SOAP APIs, IntegrationHub, MID Server, and identity integrations.

• 5+ years of proficiency in ServiceNow development and configuration, including JavaScript, Glide APIs, Flow Designer, ATF, CI/CD, and performance optimization.

• Strong stakeholder communication skills with the ability to translate business objectives into scalable technical solutions.

• Experience with ServiceNow Mobile App, Virtual Agent, AI-assisted workflows, or Copilot-style integrations is considered an asset.

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.