IT Help Desk - Trilingual (Spanish, French, English)

IT Support Specialist (Trilingual – French, English, Spanish)
Location: Ottawa, Ontario, Remote after training with occasional on-site visits
Language: Trilingual fluency in French, English, and Spanish, required for both written and spoken communication. French remains the primary working language.
Duration: 12‑month contract
Background Check Requirement: completed upon offer 

About the Opportunity

This is an exciting opportunity to join a technology-driven organization supporting critical systems for a diverse client base. As a Trilingual IT Support Specialist, you will be part of a collaborative support team delivering responsive, people‑focused technical assistance around the clock. Your work will directly contribute to seamless user experiences and reliable service delivery.
In this role, you will work closely with internal support and product teams while engaging with end users to resolve issues efficiently and professionally. The organization operates within a structured, compliance-driven environment, making attention to detail, communication, and customer care essential to success.

What’s in it for You

You’ll benefit from the flexibility of remote work once training is completed, while still maintaining connection through occasional on-site collaboration. This is a great opportunity to gain exposure to a 24-hour support environment and strengthen your technical and customer service skill set.
You’ll be supported by a team that values continuous learning, clear documentation, and shared problem-solving. This environment encourages curiosity, growth, and delivering service with empathy and professionalism.

Your Responsibilities

• You’ll handle inbound customer calls, resolving IT incidents, issues, and service requests.
• You’ll document cases accurately and follow established incident management processes.
• You’ll collaborate with internal support and product teams to ensure timely issue resolution.
• You’ll prioritize customer service by understanding user needs and providing clear, helpful guidance.
• You’ll support an average of 20 to 30 contacts per day, with volume varying by shift.
• You’ll actively seek opportunities to build technical knowledge and improve service delivery.

Skills and Qualifications

• 1+ year of customer service experience, ideally in a technical or IT support environment.
• College or university education, or equivalent practical experience.
• Fluent trilingual communication skills in French, English, and Spanish, both written and spoken.
• Eligibility to obtain or currently hold a Reliability Security Clearance.
• Strong organizational skills and comfort working rotating shifts, including overnights.
• Ability to attend on-site training and occasional office visits in Ottawa, approximately twice per month.

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.