Help Desk
Location: Toronto, Ontario, On-site
Language: Strong written and spoken English required
Duration: Permanent
Background Check Requirement: May include employment verification and criminal background check
About the Opportunity
Join a collaborative, service-focused organization where your technical expertise will directly support a high-performing team. In this role, you will ensure employees have the tools, systems, and support they need to do their best work every day.
Working within a dynamic professional services environment, you will provide hands-on IT support, maintain core infrastructure, and partner closely with external MSP and MSSP teams. You will also contribute to facilities and audio-visual operations, becoming a trusted go-to resource for both technology and workplace support.
What’s in it for You
You will be part of a people-first culture that values initiative, teamwork, and continuous learning. This is a place where your problem-solving skills will shine and where you will have the opportunity to expand your technical breadth across systems, security, and infrastructure.
You will gain exposure to a wide range of technologies, collaborate with supportive leaders, and enjoy the stability of an organization that prioritizes balance, reliability, and professional growth.
Your Responsibilities
You will provide day-to-day technical support for hardware, software, applications, and network connectivity.
You will troubleshoot Windows OS, Microsoft 365, Teams, SharePoint, mail flow, VPN, VoIP, and desktop issues.
You will manage user lifecycle activities in Azure Active Directory, including onboarding, offboarding, and group access.
You will maintain and configure Microsoft 365 tools, including shared mailboxes and collaboration resources.
You will log and track tickets in Jira and escalate issues to MSP/MSSP partners as needed.
You will support hardware lifecycle planning, procurement, equipment setup, and IT onboarding for new hires.
You will provide onsite A/V, facilities, and general office coordination support to ensure a safe and well-functioning workspace.
Skills and Qualifications
5+ years of IT support experience, ideally in a multi-system environment.
3+ years working with Microsoft 365 and Azure Active Directory (Entra ID).
Experience collaborating with MSPs or MSSPs is an asset.
Strong troubleshooting skills across hardware, software, and network environments.
Proficiency with Windows OS, Teams, SharePoint, and Microsoft 365 administration.
Familiarity with Jira or similar ticketing tools.
Strong communication, customer service, and organizational skills, with the ability to work onsite full-time.
Note from the Hiring Manager
“We are looking for someone who thrives on helping others, enjoys solving a wide range of technical challenges, and takes pride in keeping our workplace running smoothly.”
Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.
We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.
