Audio/Visual Technician

Associate Digital Experience (ADE) IT Technician

Location: Mississauga, On-site - will rotate between 3 locations in Mississauga
Language: English, fluent written and spoken communication required
Rates:
T4: $25.00-28.90/hour
INC: $28.00-33.96/hour 

About the Opportunity

This is a hands-on technical support opportunity for someone who enjoys keeping people connected, productive, and supported through reliable technology. In this role, you will play a key part in maintaining and improving endpoint devices used across a large, fast-paced enterprise environment.

You will work closely with IT support teams, vendors, and business users to ensure day-to-day operations run smoothly. The organization operates within a national retail and distribution environment where technology reliability directly impacts teams on the ground, making your work both visible and meaningful.

What’s In It for You

You will join a collaborative IT environment that values teamwork, knowledge sharing, and continuous improvement. This role offers exposure to a wide range of endpoint technologies and enterprise-scale environments.

You will gain hands-on experience supporting modern workplace tools while contributing to a culture that values accountability, clear communication, and practical problem solving.

Your Responsibilities

• You’ll support the configuration, testing, implementation, and ongoing management of endpoint devices, including Windows PCs, Apple devices, Android phones, printers, and handheld hardware.

• In this role, you’ll monitor the daily health and uptime of endpoint hardware and provide regular status updates to the team.

• You’ll review and manage ServiceNow tickets assigned to the endpoint team, coordinating with L1 and L2 Helpdesk teams to drive resolution.

• You’ll collaborate with OEM support partners to troubleshoot issues and identify trends across the environment.

• You’ll assist with ad-hoc endpoint requests, including testing, installations, and upgrades.

• You’ll create and maintain clear technical and solution documentation.

Skills and Qualifications

• 2+ years of experience supporting endpoint infrastructure and end-user devices in a similar role.

• Hands-on experience with Windows and Apple desktops and laptops, mobile devices, and peripherals.

• Experience supporting audio and video hardware, including meeting room equipment.

• Familiarity with collaboration tools such as Zoom and Microsoft Teams.

• Strong troubleshooting, documentation, and communication skills.

• Ability to manage multiple priorities in a fast-paced operational environment.

Note from the Hiring Manager

“We’re looking for someone who enjoys being hands-on with technology, takes ownership of their work, and understands how important reliable tools are to the people using them every day.”

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.