Location: Mississauga, ON, Hybrid, 3-5 days on-site
Language: English, fluent written and spoken communication required
Duration: 6-month contract with potential extension
Background Check Requirement: Criminal background check required
About the Opportunity
This is a pipeline opportunity for a role that is not yet live but expected to open in the near future. We are proactively connecting with experienced professionals who are interested in upcoming contract opportunities in enterprise retail and technology transformation.
In this contract role, you will step into a highly visible support leadership position, playing a key role in the rollout of a newly built internal Item Setup and Maintenance system. You will support frontline users while helping stabilize and optimize day-to-day operations during a major platform transition. Working closely with business stakeholders, technical teams, and support leaders, your impact will be felt across the organization’s product lifecycle and user experience.
This opportunity sits within a large enterprise retail environment where collaboration, adaptability, and continuous improvement matter. You will lead a Level 1 support team that acts as the first point of contact for system users, ensuring accurate product data, consistent processes, and reliable service delivery.
What’s In It for You
You will gain hands-on experience supporting a next-generation internal platform during a critical implementation phase. This role offers exposure to enterprise-scale systems, cross-functional collaboration, and leadership within a fast-paced environment. It is a great fit for someone who enjoys mentoring others, improving processes, and being trusted as a subject matter expert.
Your Responsibilities
• You’ll lead and supervise a Level 1 support team of 6+ analysts, managing workflows and escalations.
• In this role, you’ll guide users on best practices for item setup and product maintenance.
• You’ll act as a subject matter expert for PIM systems, supporting the transition from Stibo to a new internal platform.
• You’ll ensure product catalogue data is accurately configured and maintained.
• You’ll develop troubleshooting processes, support SLAs, and track ticket metrics and KPIs.
• You’ll collaborate with Level 2 support and technical teams on root cause analysis and issue resolution.
• You’ll support UAT, deliver user training, and share progress through presentations and reporting.
Skills and Qualifications
• 2+ years of management or supervisory experience in a support environment.
• Experience leading teams and managing escalations in fast-paced settings.
• Strong proficiency with Microsoft Excel and Office tools.
• Excellent communication and interpersonal skills, especially for training and support.
• Ability to multitask, adapt to change, and apply technical awareness to problem-solving.
• Experience with PIM systems, JIRA, ServiceNow, basic SQL, or Confluence is considered an asset.
Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.
