Location: Toronto, Hybrid (2–3 days on-site)
Language: Strong written and verbal communication skills in English
Our client, a large enterprise organization within the public sector and retail services space, is seeking an experienced SAP Quality Assurance Lead / Manager to support complex, enterprise-scale SAP initiatives. This role plays a critical part in ensuring quality, stability, and business readiness across multi-phase SAP implementations that impact core operational and customer-facing systems.
You will work closely with cross-functional delivery teams, business stakeholders, and third-party partners, leading testing strategy and execution across multiple releases. This is a highly visible role where your expertise will directly influence successful program delivery, risk mitigation, and continuous improvement across the organization’s SAP landscape.
You’ll join a collaborative, delivery-focused environment that values quality, accountability, and shared success. This role offers the opportunity to lead at scale, influence testing standards, and mentor teams within a mature enterprise setting. You can expect a culture that supports thoughtful planning, continuous learning, and balanced hybrid work.
You’ll lead and mentor a team of testing professionals, ensuring testing standards, plans, and outcomes align with established frameworks.
In this role, you’ll define and oversee end-to-end test strategies, plans, and entry and exit criteria across SAP programs.
You’ll collaborate proactively with project teams, vendors, and IT partners to deliver all phases of testing.
You’ll manage testing execution across multiple releases, including system, integration, and user acceptance testing.
You’ll oversee defect management, risk tracking, and quality metrics, ensuring timely resolution and transparent reporting.
You’ll drive continuous improvement by enhancing testing processes, tools, automation practices, and reusable test assets.
10+ years of experience in a SAP Quality Assurance Lead or Manager role.
10+ years working within SAP project environments, with 5 or more full lifecycle implementations delivered.
Expert understanding of SAP-supported business processes across Supply Chain, Finance, Retail, Merchandising, and WMS.
Strong leadership, stakeholder engagement, and communication skills.
Advanced experience with test management tools, Jira experience is an asset.
Proven strengths in risk management, defect governance, and quality assurance best practices.
“We’re looking for a hands-on QA leader who brings structure, clarity, and confidence to complex SAP programs, and who enjoys developing teams while continuously raising the bar on quality.”
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