Bilingual IHelpdesk Support
Our client is seeking to hire a dedicated and customer-focused Helpdesk Support staff to join their team on a hybrid basis in Toronto (located near St. Clair Station). This is a 6 month contract.
The successful candidate will play a pivotal role in providing technical support, troubleshooting, and ensuring the smooth operation of IT systems for our organization.
Hours: Monday to Friday, 7am-6pm.
Pay Rate starting at $25/hour.
Location: Hybrid in Toronto.
Contract role: Starting ASAP - Mid June.
Key Responsibilities
Provide helpdesk support (phone and email) to school boards, schools, and test administrators.
Respond to inquiries related to computer-based testing systems and assessment processes.
Support data entry, verification, and follow-up with test administrators.
Prepare and format documents and materials.
Provide general administrative and clerical support.
Package, ship, and track assessment materials and equipment.
Maintain inventory of assessment materials and IT equipment.
Qualifications
Strong written and verbal communication skills in English and/or French.
Proficiency with Microsoft Office (Word, Excel, Outlook).
Experience in administrative or technical support is an asset.
Strong attention to detail and organizational skills.
Ability to work in a fast-paced, team-based environment.
Ability to lift up to 20 kg and stand for extended periods, as required.
We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.
