13.9 Special Advisor, Senior
Our federal government client is seeking a consultant to lead the planning, adoption, and phased rollout of ServiceNow ITOM Discovery as part of its ongoing ITSM modernization. They will require a certified technical architect who can fulfill the responsibilities of this position.
Roles and Responsibilities
• Establish ITOM governance and an implementation roadmap
• Coordinate MID Server deployment and credential strategies
• Oversee discovery schedules for servers, network devices, and critical assets
• Support CMDB design aligned with CSDM and integrate authoritative data sources
• Lead stakeholder engagement and deliver train-the-trainer materials
• Define ITOM KPIs, dashboards, and provide regular progress reporting
• Ensure security compliance and support SA&A documentation
Qualifications and Skills
• ServiceNow Certified Technical Architect (CTA)
• ServiceNow Certified Implementation Specialist – Discovery
We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.
