B.10 Help Desk Specialist 1

Job Ad: Bilingual Help Desk Specialist — Remote (Canada)

Duration: 185 days, full-time (with up to two optional 6-month extensions)
Location: Remote
Language: Bilingual (English/French)
Security: Reliability screening required

The role

Support a major Workday Financial System rollout by providing frontline user support, triaging requests, and capturing insights to improve user guides and job aids.

What you’ll do

• Provide day-to-day user support using established quick reference guides (email/MS Teams).

• Triage incoming requests, escalate advanced issues as needed, and communicate status/resolution.

• Log, track, and summarize user questions (e.g., SharePoint/MS Office tools).

• Track customer service feedback and support response-time standards (same or next business day).

• Assist with information management and basic processing related to sensitive financial transactions/data entry.

What you bring

• Up to 60 months experience in help desk/customer support including triage, request logging, status communications, and feedback tracking.

• At least 6 months customer service experience within the last 36 months.

• Strong bilingual communication skills and comfort supporting users in their language of choice.

Deliverables

• Daily logs/reports of customer questions, service feedback, and response times using MS Office tools.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.