Customer Service

Our client is seeking a dedicated professional to join their team as a Customer Service Billing Support Specialist, with a primary focus on assisting customers and supporting the accounting team with payment-related tasks. This is a 6-month contract requiring on-site presence 4 days a week in North York, with the possibility of extension. The schedule is Monday to Friday, 9:00 AM to 5:00 PM with the possibility of one shift per week of 11:00AM to 7:00PM. 

Contract: 6 months, with the possibility of extension
Location: North York (Hybrid – 4 days on-site)
Pay: $20/hour

Responsibilities:

• Assist customers with inquiries related to payment processing and updating account information.
• Handle phone inquiries and provide excellent customer service for the billing department.
• Support the accounting team with tasks related to payments.
• Perform manual tasks such as stuffing envelopes and preparing them for mailing.
• Carry out data entry duties with accuracy and attention to detail.

Requirements:

• Previous customer service experience (e.g., call center or retail).
• Experience within pharmaceutical industry is an asset.
• Experience with processing billings is an asset.
• Experience with SAP is an asset.
• Proficiency in Microsoft Excel is required.
• Strong communication skills and the ability to work collaboratively with others.
• Detail-oriented and organized, with the ability to multitask effectively.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.