Customer Service Manager, Transportation

Location: Mississauga, ON (Onsite)
Language: Fluent in English, both written and spoken
Background Check Requirement: Employment references, credit check, and criminal background check required

About the Opportunity

Are you a leader who thrives in fast-paced environments and enjoys guiding teams to achieve excellence? In this role, you’ll lead a high-performing Customer Service team within a dynamic transportation and logistics organization. You’ll be the driving force behind a team that handles complex shipments, escalations, and day-to-day customer interactions, ensuring every client feels valued and supported.

This is more than managing operations – it’s about shaping a culture of accountability, collaboration, and continuous improvement. You’ll work closely with team leaders, dispatch, operations, and sales colleagues, ensuring the customer experience aligns seamlessly with the company’s strategic goals. Your leadership will directly impact both team success and client satisfaction.

What’s In It for You

You’ll join a team that celebrates collaboration, mentorship, and professional growth. With exposure to cross-functional operations, advanced transportation management systems, and opportunities to coach and develop a strong Customer Service team, you’ll grow as a leader while making a tangible impact. Enjoy a culture that values work-life balance, rewards performance, and provides recognition for innovation and initiative.

Your Responsibilities

• You’ll lead, coach, and mentor a Customer Service team, fostering accountability and high performance across multiple shifts.
• In this role, you’ll serve as the escalation point for complex customer issues, collaborating with Operations, Dispatch, and Sales to resolve challenges effectively.
• You’ll implement processes and policies to improve service delivery, operational efficiency, and overall customer satisfaction.
• You’ll monitor and analyze key service metrics, using insights to drive improvements and prepare regular performance reports.
• You’ll support digital transformation initiatives, ensuring effective use of CRM tools and TMS systems for enhanced data accuracy and engagement.
• You’ll cultivate strong client relationships, balancing customer advocacy with operational capabilities to deliver exceptional service.

Skills and Qualifications

• 5+ years of experience in a customer service leadership role, preferably within transportation, logistics, or trucking.
• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field preferred.
• Strong understanding of LTL and cross-border freight operations, with familiarity using TMS (Truckmate) and CRM tools.
• Exceptional leadership, coaching, and communication skills with the ability to handle difficult conversations constructively.
• Solid business acumen and problem-solving ability to balance service excellence with operational realities.
• Proficiency in Microsoft Office Suite, with strong Excel skills for reporting and analysis.

Note from the Hiring Manager

“We’re looking for a leader who can elevate our Customer Service team while maintaining our strong, collaborative culture. You’ll need to coach, guide, and sometimes challenge the team to bring out their best every day.”

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.