Bilingual Customer Service Representative (End of Lease)
Bilingual Lease End Representative
Location: Canada (Fully Remote)
Language: Fluently bilingual in French and English, written and spoken
Duration: One year contract, with a strong possibility of extension
About the Opportunity
Are you someone who enjoys guiding customers through important moments with clarity and care? This fully remote opportunity within the automotive industry puts you at the center of the customer experience, supporting drivers as they reach the end of their vehicle lease. Your work will help ensure a smooth, respectful, and well-documented return process that leaves customers feeling supported.
You will collaborate closely with customers, dealers, and internal teams in a fast-paced, people-first environment. This role is ideal for a bilingual professional who thrives in customer service, enjoys problem-solving, and wants to make a real impact through thoughtful communication and follow-through.
What’s in it for You
You will join a collaborative, customer-focused team that values empathy, accountability, and clear communication. This is a fully remote role that offers flexibility, structure, and exposure to a large, well-established organization within the automotive sector.
You will gain hands-on experience navigating lease-end processes, documentation, and negotiations, while strengthening your bilingual communication and customer service expertise. It is a great opportunity to build confidence, expand your industry knowledge, and grow within a supportive contract environment.
Your Responsibilities
You’ll support customers and dealers by handling incoming calls related to vehicle lease returns.
In this role, you’ll follow up with customers who have not returned vehicles on time, ensuring next steps are clearly communicated.
You’ll process lease extensions and ensure all required documentation is completed accurately.
You’ll review and adjust excessive wear charges for customers with protection plans.
You’ll provide early return quotes, explain billing details, and process credit card payments.
You’ll negotiate early settlements when required, balancing customer needs with policy guidelines.
Skills and Qualifications
2 to 3 years of call center or customer service experience in a high-volume environment.
College diploma or university degree.
Fluency in French and English, both written and spoken.
Strong communication skills with a calm, professional approach.
Proven problem-solving and negotiation abilities.
Comfort working remotely with strong time management and attention to detail.
Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.
We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.
