Enterprise Document Management Production Support Specialist
Location: Ontario
Language: English, professional proficiency in written and spoken communication
About the Opportunity
Our client, a large enterprise organization in the financial services space, is seeking a highly skilled Enterprise Document Management Production Support Specialist to support a mission-critical platform. This role sits at the intersection of technology, operations, and collaboration, where your expertise will directly impact system reliability and business continuity.
You’ll join a team of dedicated application support professionals who thrive on solving complex problems and ensuring seamless performance across integrated systems. This is an opportunity for someone who enjoys digging deep, connecting the dots, and acting as a true subject matter expert in enterprise content management.
What’s In It for You
• A fully remote work environment that supports flexibility and balance
• The opportunity to work on large-scale, enterprise-level systems
• A collaborative, solutions-focused team that values knowledge sharing
• Exposure to modern tools and technologies in a high-impact environment
Your Responsibilities
• You’ll act as the go-to expert for a critical document management platform, ensuring stability and performance
• You’ll investigate and resolve complex production issues across applications, databases, and infrastructure
• You’ll collaborate with cross-functional teams to drive timely and effective incident resolution
• You’ll monitor system performance and identify opportunities for optimization and enhancement
• You’ll administer and maintain Mobius repositories, ensuring data integrity and compliance
• You’ll automate repetitive processes and contribute to continuous improvement initiatives
• You’ll document solutions and build a knowledge base to support ongoing operations
Skills and Qualifications
• 5+ years of experience supporting enterprise ECM or document management systems
• Advanced expertise with OpenText Documentum and Rocket Software Mobius
• Strong experience with Oracle databases and SQL for troubleshooting
• Proficiency with Splunk and Dynatrace for monitoring and root cause analysis
• Experience supporting Java microservices in OpenShift environments
• Strong analytical thinking and problem-solving skills with a collaborative mindset
• Nice to have, experience with Mobius z/OS or mainframe environments
Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.
We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.
