Customer Service Representative

Our client in the Manufacturing Industry is currently seeking a Customer Experience Specialist to join their team on a permanent basis.

As a Customer Experience Specialist, your responsibilities will revolve around processing, analyzing, and verifying order information with precision and efficiency as well as customer follow up.

Location: Russell/Huntclub - Fully On-Site

Roles and Responsibilities:

• Accurately input and process purchase orders promptly and with precision.
• Utilize a variety of resources, including databases, email communications, and the internet, to troubleshoot and gather information.
• Ensure prompt resolution of issues to facilitate timely completion of purchase orders.
• Effectively handle incoming calls to provide support to sales personnel, customers, and distributors.
• Manage customer service requests, including order modifications and maintenance of customer information files.
• Process return authorization requests and rebates as needed.
• Generate and distribute reports and order acknowledgments to relevant staff members.
• Provide general office and clerical support to the company's administrative team.
• Follow up with customers to ensure exceptional service levels.
• Support inside sales by assisting customers and following up on lead generation and chat line inquiries.

Qualifications:

• A minimum of 2 years' experience in a similar customer service role.
• Bilingualism in French and English is considered an asset.
• Experience in assessing customer needs and offering effective solutions.
• Proficient in MS Office applications (Word, Excel, Outlook)
• Understanding of customer relationship and service best practices.
• Capability to handle high call volumes with a positive outlook.
• Proficient in navigating through multiple computer applications. (Salesforce, SAP and MS suites)
• Call center experience considered an asset.
• Please note that location is accessible by bus with a 10-15 minute walk.

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.