Bilingual Help Desk
Job Type
Contract
Industry
Crown Corporation
Language
-
Work Arrangement
Hybrid
Date Posted
Fri, October 6, 2023
Salary
-
Specialization
IT - Help Desk and Service Desk Support
Security Clearance
Secret
Location
Calgary, AB
Opportunity Number
11250
Job Description
One of our crown corporation clients is actively looking for a Service Desk Analyst to help provide first-level investigation and diagnosis for hardware and software issues.
Roles and Responsibilities
- Log all user interactions (incoming and outgoing) into the Bank’s call-management system
- Establish a course of action to correct issues, provide information to users
- Install, move or set up, and provide ongoing support and troubleshooting assistance to all Bank employees for desktop, laptop and/or peripherals
- Provide deskside support for calls that cannot be resolved over the telephone or via remote management
- Deliver the highest quality of customer service to the users within service levels
- Participate in the creation and ongoing maintenance of a knowledge base on technical issues
Qualifications and Skills
- A minimum of one (1) year of recent work experience in an information technology service desk, operational environment
- A minimum of three (3) years of demonstrated customer service experience
- Proficiency is french
Education
- University degree or a college diploma in information technology
We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.
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