Bilingual Customer Service (French & English)

This is an a great opportunity (with a possibility of permanency) to use your top notch client service skills in English and French on a daily basis and to work as part of a fun and creative team.
Pay: $20.50/hour

Must be available for shifts ranging from 8AM - 8PM Monday - Friday
Can accommodate notice
On site: Steps away from Preston Street, you are surrounded by great shopping, restaurants, and entertainment.

Roles and Responsibilities

We are looking for highly talented Customer Service Agents who will serve as the first point of contact with our current clients. The successful candidate will be able to accept ownership for effectively handling customer issues and inquiries while ensuring customer satisfaction is at the core of every decision. We offer jobs where time flies because our customers need our help all day long – jobs where weekend shifts don’t exist. Contribute your skills and strengths to help our customers deal with important decisions in their lives!

• Receive phone calls, emails, and online chat requests, providing answers about the relocation policy to our customers
• Effectively solve customer inquiries
• Ability to communicate clearly when handling different topics
• Identify customers’ needs, understand and clarify the information
• Research every issue to provide solutions
• Collaborate with your team and other team members to solve problems and share knowledge
• Build sustainable relationships and engage customers by going the extra mile
• Ability to assume additional responsibilities and work flexible hours as required
• Work with minimal supervision in a fast-paced environment
• Perform various administrative tasks to support the Contact Centre

Qualifications and Skills
• Strong phone and verbal communication skills
• Customer focus and adaptability to different personality types
• Ability to multitask, set priorities, and manage time effectively
• Must qualify for an enhanced reliability clearance
• Must pass a criminal record check
• Must be able to provide references
• Bilingualism (English/ French)

Nice-to-Haves

• High school diploma or equivalent
• Previous experience in a customer support role through a contact center
• Familiarity with Customer Relationship Management (CRM) systems and practices

Benefits
11 week contract to start, extension based on performance.
Long term this positions offers a competitive benefits and vacation package