Customer Service/Dispatch

We are seeking a Customer Service Representative/Dispatcher to join our clients team on a temporary 3-month contract, hybrid in Mississauga. 

In this role, you will be responsible for coordinating and executing full container load (FCL) trucking activities across Canada and cross-border with the U.S. You will work closely with warehouses, trucking partners, vendors, and customers to ensure smooth operations, accurate tracking, and timely communication.

What You’ll Do

• Manage day-to-day case handling, including tracking, tracing, and updating shipment status

• Support customer and vendor onboarding, maintaining strong communication with all stakeholders

• Coordinate with trucking companies and warehouses to ensure seamless operations

• Handle domestic Canadian loads and U.S.–Canada cross-border shipments

• Utilize logistics systems, Excel, and Power BI dashboards to monitor and report performance

• Work with TMS platforms such as CargoWise and SAP Suite

• Ensure timely responses to customer and internal inquiries via email and phone

• Adapt quickly to changing priorities while maintaining accuracy and attention to detail
  
  

What We’re Looking For

• Experience in the trucking industry, specifically with FCL, cross-border, and domestic Canada shipments

• Strong multitasking, prioritization, and organizational skills

• Excellent communication skills with the ability to interact effectively with customers, vendors, and internal teams

• System-savvy, comfortable working with logistics platforms and data tools (Excel, Power BI, TMS, SAP, CargoWise)

• Ability to work independently, handle multiple cases simultaneously, and thrive in a fast-paced environment

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.