Bilingual Customer Service Representative

Our client in the medical manufacturing industry is looking for a Bilingual Customer Service Representative to join their team on an 1 year contract. This role requires fluency in both French and English.

Location: Woodbridge, Ontario
Work Hours: 9 AM - 5 PM, fully on-site

Key Responsibilities:

• Respond to all incoming calls, faxes, and emails promptly.
• Efficiently process customer orders received via EDI, fax, email, and phone using SAP, ensuring accuracy in both languages.
• Manage the picking, packing, and shipping of orders.
• Prepare and send customer invoices.
• Oversee product returns and credit processes.
• Generate online waybills for customer orders and internal shipments.
• Maintain inventory of shipping supplies and reorder as necessary.
• Monitor and audit customer shipments, proactively resolving any delays.
• Input all relevant forms into the system.
• Maintain a billing log for units not yet invoiced, based on registry notifications or communications from sales representatives.
• Provide the ‘on-call’ list to the answering service.

Qualifications:

• 4-6 years of experience in customer service, preferably in a medical device sales or office administration context.
• Fluency in both French and English is a must.
• Post-secondary education preferred.
• Strong verbal and written communication skills, with a focus on diplomacy and conflict resolution.
• Proven ability to foster and maintain relationships with corporate departments and stakeholders.
• Exceptional prioritization, multitasking, and time management skills.
• Energetic, self-driven, and results-oriented.
• Experience with MS Office.
• Familiarity with SAP is considered an asset.

Physical Requirements:

• This role involves physical tasks, requiring the employee to be active away from the desk.
• Comfortable lifting items up to 40 lbs to assist with packaging orders in the warehouse.

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.