Collections Specialist

Our client in the Financial Services industry is committed to delivering exceptional service and building lasting relationships with their customers.  They are currently seeking a dedicated and detail-oriented Collections Specialist to join their dynamic team.

Job Type: Contract
Duration: Until September 2026
Location: Mississauga
Work Model: Hybrid - 2 to 3 days in office
Work Schedule: Monday to Friday, 8:30am-5:00pm
Pay Rate: $22/hour

Duties and Responsibilities

• Collect past due amounts professionally, maintaining customer focus and positive relationships.
• Conduct regular follow-ups on accounts, with special attention to high-risk accounts requiring escalation.
• Research account details, analyze data, and provide solutions to resolve outstanding issues.
• Process credit applications, invoices, statements, and payments (bank deposits, allocations, credit cards).
• Investigate and resolve invoice discrepancies and handle account-related documentation.
• Complete account extensions, rewrites, bailiff assignments, and closures for repossessed accounts.
• Support team members, collaborate with other departments, and contribute to process improvements.
• Perform internal control audits and monthly reconciliations of internal reports.

Qualifications:

• Previous call centre experience is required.
• Experience in collections or related financial services roles preferred.
• Strong analytical, negotiation, problem-solving skills.
• Excellent communication and interpersonal skills.
• Eager and quick to learn.
• Bilingual in English and French is an asset.

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.