Bilingual Helpdesk

Helpdesk Specialist – Bilingual (French/English)

Location: Hybrid 
Contract Duration: Date of award – March 31, 2026
Security Clearance: Secret
Language Requirement: MUST be fully bilingual in French and English

About the Role:

Altis Technology is seeking a Bilingual Helpdesk Specialist for a contract opportunity with one of our Federal Government clients. 

Key Responsibilities:

• Provide first to third-level technical support (hardware, software, client computing)

• Troubleshoot via phone, Teams, email, and in person

• Support Windows 11 upgrades and associated software updates (e.g., Adobe Acrobat, OpenText eDocs)

• Maintain ticket documentation 

• Deliver user coaching and contribute to IT support documentation

• Collaborate with broader IT teams on solution delivery

Qualifications:

Mandatory:

• Post-secondary diploma/degree in Computer Science or related field (Canadian-recognized)

• Minimum 2 years of relevant IT support experience

• Bilingual in French and English

• Must hold Secret security clearance

Rated Assets:

• 2+ years Helpdesk experience

• Experience with ITSM/ticketing systems

• Proficiency in remote control tools for troubleshooting

• Experience with Microsoft SCCM / Config Manager

• Hands-on PowerShell scripting

• Experience supporting Windows 10 to 11 upgrades

 

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.