Collections Specialist

Our retail client is seeking a detail-oriented Collections Specialist to support their AR team with outstanding collections. This is a remote, 2-month temporary role. The successful candidate may work anywhere in Canada.

Candidates must be eligible to work in Canada.

Responsibilities:

• Work towards curing delinquency by collecting past due amounts in a professional and courteous manner, emphasizing the company's value of maintaining and building Customer Focus.
• Conduct follow-ups on accounts at a minimum of three days, paying special attention to high-risk accounts that pose significant exposure to the company.
• Work the queue effectively and ensure that the proper individuals are informed of issues when needed.
• Ensure that accounts are followed up on within the appropriate time frame until final resolution.
• Monitor high-risk accounts and escalate as necessary.
• Gather facts and information on accounts, analyzing the data to provide proper solutions to customers.
• Researching and making collection calls
• Processing credit applications for new customers
• Resolving discrepancies in invoices
• Handling document interactions
• Issuing invoices and statements to customers
• Processing bank deposits, payment allocations, and credit card payments

Qualifications:

• Bachelor's degree  or diploma in accounting, finance, or related field preferred.
• Experience in collections or related financial roles preferred.
• Strong analytical and problem-solving skills.

• Excellent written and verbal communication skills and comfortable speaking on the phone with customers.

• Experience with ERP systems, preferrably Microsoft Dynamics. 

• Ability to manage shifting priorities and meet deadlines

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.