Call Center Agent

Join our client in the insurance industry as a Customer Service Representative! We are looking for enthusiastic individuals to be part of a dedicated team on a 2-week contract, with the potential for extension. This is a fantastic opportunity to showcase your customer service skills in a supportive environment.

Languages available: English, French Spanish
Hours: Must be available Monday to Sunday for various shift options.
Remote anywhere in Canada, must have your own equipment.
Must be available as of April 8th.
Contract - 2 weeks.

Key Responsibilities

• Respond to Customer Inquiries: Handle incoming calls from customers regarding breaches, providing accurate information and assistance.
• Issue Resolution: Analyze customer issues and work diligently to resolve them within the required timeframe.
• Effective Communication: Engage in thoughtful questioning to identify and clarify customer concerns.
• Reporting: Summarize customer inquiries and escalate to management as needed for further attention.
• Exceptional Service: Deliver outstanding customer service and meet all deadlines effectively.

Qualifications

• Experience: At least 1 year of experience in a call center or customer service role.
• Communication Skills: Strong verbal communication skills, with the ability to convey information clearly and effectively over the phone.
• Customer Focus: A friendly and professional demeanor, paired with excellent active listening skills.

This is your chance to become part of a dynamic team that values collaboration and excellence in customer care. If you’re passionate about helping others and eager to make a positive impact, we want to hear from you!

Ready to take the next step in your career? Apply now and join us in providing exceptional service to our valued customers!

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.