Bilingual Customer Service Representative

Our client, a leader in the Insurance industry, is seeking a Bilingual Call Centre Representative to join their dynamic team! If you are fluent in both English and French and thrive in a customer-focused environment, this remote opportunity could be a great fit for you.

Please note, the candidate MUST BE within the GTA area. 

Position Details:

• Location: Remote
• Training Schedule: 8:00 AM – 4:30 PM for 3-4 weeks
• Shift Schedule: 11:30 AM – 8:00 PM after training
• Pay Rate: $24.00 per hour

Key Responsibilities:

• Professionally respond to inquiries from plan participants, using detailed plan-specific information in a Windows environment.
• Accurately document call details and address participant concerns as needed.
• Escalate complex cases to benefit administrators or direct inquiries to the appropriate team member.
• Coordinate the dispatch of plan materials to participants as required.

Qualifications:

• Exceptional oral and written communication skills, with a strong focus on clarity and grammar.
• Proven customer service skills with experience in a service-oriented role.
• Ability to collaborate effectively with peers and assist plan participants with professionalism and empathy.
• Strong organizational skills with the ability to juggle multiple tasks.
• Demonstrated patience, tact, and composure when addressing participant needs.
• Active listening skills and sound judgment.
• Fluency in both English and French (spoken and written).
• Familiarity with pension and investment plans is an asset, though not required.

Join a supportive team that values communication, empathy, and exceptional service. Apply today to make a difference in the lives of plan participants!

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.