Accounts Receivable and Collections Specialist

Our client, a leading healthcare provider, is seeking an experienced Accounts Receivable and Collections Specialist to join their team. This role focuses on managing outstanding accounts within the long-term care (LTC) sector, working closely with both residents and internal teams to ensure timely payments and account resolution. The ideal candidate will have a strong background in accounts receivable and collections, with the ability to navigate complex billing and payment challenges in a compassionate and professional manner.

Location: North-York, fully on-site
Pay rate: $28.00-$32.00/h 
Contract duration: 2 months with possibility of extension

Key Responsibilities:

• Manage and prioritize collections efforts for outstanding accounts.

• Analyze accounts receivable aging reports and implement strategic collections plans.

• Communicate with residents and families to resolve payment discrepancies, understanding potential language barriers and the need for on-site visits.

• Work closely with the care team to align on financial discussions while maintaining a resident-first approach.

• Maintain accurate and up-to-date collections records.

• Provide clear and empathetic explanations regarding billing, outstanding balances, and payment options.

• Collaborate with internal teams to streamline LTC collections processes and ensure compliance with regulations.

• Prepare and distribute reports on collections performance and progress toward financial goals.

Qualifications:

• 3-5 years of experience in Accounts Receivable & Collections.

• Experience in long-term care, nursing homes, or retirement homes is REQUIRED.

• Strong knowledge of LTC billing processes and the regulatory framework. 

• Ability to interact professionally and empathetically with residents, families, and healthcare teams.