Social Media Support Agent

Social Media Support Agent 
Location: St. Catharines, ON 
Client: Social Media & Advertising
Hours: Monday to Friday, 9:00 AM - 6:00 PM EST
Pay: $19.23/hour+ + $1000 bonus
Positions Available: Multiple
Duration: 12 month contract with potential for extension or permanency
Shift: Hours may vary between 35-44 hours per week

Why Apply?

• Competitive Pay: Earn $19.23 per hour, with the opportunity to contribute to a dynamic and growing client portfolio.
• Exciting Work Environment: Support and engage with social media Creators, helping them build and grow their brands.
• Career Growth: Potential for further opportunities within a high-profile, fast-paced industry.

Key Responsibilities:

• Serve as a primary point of contact for social media Creators, providing guidance on platform use and strategies.
• Educate and consult with partners on how to optimize social media performance.
• Track, analyze, and communicate key performance metrics and trends to partners.
• Manage an existing portfolio of ~300 accounts, handling outreach via text, phone, and email.
• Proactively identify and develop new relationships, responding to marketing leads and scheduling outreach to both new and legacy partners.

Basic Qualifications:

• 1+ year of experience in Customer Service.
• High School Diploma or equivalent.
• Proficient in English with excellent verbal and written communication skills.
• At least 6 months of experience in Marketing, Social Media, or Sales (internship or work).
• Strong interpersonal and relationship-building skills.
• Ability to work independently and take initiative.
• Quick learner with the ability to thrive in a fast-paced environment.

Preferred Qualifications:

• Experience with social media platforms.
• Familiarity with online advertising products and digital marketing.
• Strong computer skills with technical expertise.

Additional Skills:

• Excellent listening, customer service, and communication skills.
• Positive attitude with the ability to overcome challenges.
• Detail-oriented with a passion for continuous improvement.
• Ability to work with minimal supervision and in a team environment.

Apply Now to help Creators thrive in the social media space while growing your career in a cutting-edge industry!

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.