Tenant Services Coordinator

Our client in the property management industry is seeking to hire a Tenant Services Coordinator. The Tenant Services Coordinator is responsible for ensuring a high level of satisfaction and effective communication between tenants and the property management team. This role involves addressing tenant inquiries, coordinating maintenance and repair requests, and supporting various tenant-related activities and events. The ideal candidate will have excellent interpersonal skills, a proactive approach to problem-solving, and the ability to manage multiple tasks efficiently.

Key Responsibilities:

• Serve as the primary point of contact for tenant inquiries, concerns, and requests.
• Foster positive relationships with tenants to enhance satisfaction and retention.
• Conduct regular check-ins with tenants to address issues and gather feedback.
• Receive and process maintenance and repair requests from tenants.
• Coordinate with maintenance staff and vendors to ensure timely and effective resolution of issues.
• Follow up with tenants to confirm satisfactory completion of maintenance tasks.
• Distribute important notices and updates to tenants regarding building operations, maintenance schedules, and community events.
• Maintain clear and consistent communication channels with tenants through email, phone, and in-person interactions.
• Assist with lease administration, including renewals, terminations, and amendments.
• Maintain accurate and up-to-date tenant records and files.
• Prepare and distribute tenant welcome packages and orientation materials.
• Plan and coordinate tenant appreciation events, community activities, and other engagement initiatives.
• Collaborate with the marketing team to promote events and enhance tenant participation.
• Address and mediate conflicts between tenants or between tenants and the property management team.
• Track and report on tenant satisfaction metrics and maintenance request trends.
• Provide regular updates to the property manager on tenant-related issues and resolutions.

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Qualifications:

• Bachelor’s degree in property management, business administration, or a related field preferred.
• Previous experience in property management, customer service, or a similar role.
• Strong interpersonal and communication skills.
• Ability to handle sensitive and confidential information with discretion.
• Proficiency in property management software and Microsoft Office Suite.
• Excellent organizational and multitasking abilities.
• Problem-solving skills and a proactive attitude.

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.