Bilingual IT Support Specialist (English/French) with Reliability Security Clearance

We are looking for a skilled and bilingual IT Support Specialist who holds or is eligible for a reliability security clearance. This position offers the flexibility to work remotely, with occasional visits to our client's office in Ottawa. The successful candidate will provide 24-hour support on a rotating shift between 11pm - 7am and 7am - 11pm, Monday to Friday.

Location: Remote with occasional office visits in Ottawa
Contract: 12 months

Salary: $21-22/hour (based on experience)


Responsibilities:
- Handle inbound customer calls, resolving IT problems, incidents, issues, and queries
- Collaborate with support teams and product teams for timely issue resolution
- Maintain accurate documentation and ensure proper incident management processes are followed
- Prioritize customer service and understand customer business needs
- Actively seek opportunities for knowledge and skill improvement
- Support 20-30 contacts per day with scheduling and handling time subject to shift variations

Requirements:
- Minimum 1 year of customer service experience
- College/university education or equivalent work experience
- Fluency in both English and French is essential, with French as the primary language
- Eligible for or in the process of obtaining a reliability security clearance
- Ability to go into the client's office in Ottawa twice a month

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.