Business Transformation Analyst

Location: Toronto or Ottawa, Hybrid
Language: Strong English communication skills, written and spoken
Duration: 12-month contract, January to December 2027
Background Check Requirement: Criminal Background Check and References 

About the Opportunity
Step into a high-impact Business Transformation Business Analyst role supporting a major commercial real estate organization as it rethinks how frontline operations work. You’ll partner with property administration, building operations, security and site leadership teams to uncover inefficiencies, simplify processes and identify practical opportunities for automation and AI.

You’ll turn frontline insights into clear process maps, data-driven recommendations and measurable business outcomes. Working closely with transformation, accounting, HR, IT and change management teams, you’ll help shape pilots, track ROI and build solutions that make day-to-day work more efficient while protecting the quality of tenant service.

What’s In It for You
• Join a transformation initiative with visible impact across commercial operations in Canada.
• Gain hands-on exposure to AI, automation, workforce planning and business transformation.
• Work alongside cross-functional leaders while helping frontline teams adopt practical, sustainable improvements.
• Bring your analytical skills into a role where your recommendations can directly influence future ways of working.

Your Responsibilities
• You’ll lead interviews, observations and workshops to build a comprehensive frontline task inventory and current-state process maps.
• You’ll analyze workflows, workload, systems and hand-offs to identify opportunities to eliminate, simplify, standardize or automate work.
• You’ll build baselines, KPI dashboards and business-case inputs using data from Yardi, Workday, Dynamics 365, Excel and other sources.
• You’ll assess AI and automation opportunities, support pilots and user acceptance testing, and measure results against defined success criteria.
• You’ll translate findings into SOPs, RACI charts, process templates, training materials and handover documentation.

Skills and Qualifications
• 4+ years of business or process analysis experience in operations-heavy environments, with commercial real estate strongly preferred.
• Working knowledge of property administration workflows, including AR/EFT, CAM, utilities, purchase orders and work orders.
• Strong practical AI knowledge, with experience assessing, testing and documenting AI or automation use cases.
• Hands-on Yardi reporting and data extraction experience, plus advanced Excel and Power BI or similar dashboarding skills.
• Experience with process mapping tools such as Visio, Lucidchart or Miro, requirements gathering and UAT.
• Strong interviewing, facilitation, writing and analytical skills, with the ability to work effectively with frontline and head-office teams.
• Post-secondary education in business, commerce, information systems or a related field, or equivalent experience.

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.