Bilingual (FRENCH) Call Centre Agent

Location: Canada, Fully Remote
Language: Bilingual English and French, both written and spoken
Duration: 6-month contract with potential for extension
Background Check Requirement: Background check required

About the Opportunity
Join a people-focused organization where you’ll support customers and internal teams by solving technical issues, answering questions, and helping users navigate digital systems. This is not a traditional call centre role. While you’ll handle customer interactions, approximately 75% of the position focuses on troubleshooting and resolving technical issues.

You’ll work as part of a collaborative team supporting users through CRM and program registration processes, with plenty of opportunities to learn and take initiative. The ideal candidate is curious, technically comfortable, and motivated to investigate problems rather than simply redirecting customers.

What’s In It for You
Enjoy the flexibility of a fully remote role, a consistent schedule provided well in advance, and the opportunity to grow into a permanent position. You’ll receive structured training and hands-on coaching, with the chance to build your technical support and customer service skills.

Your Responsibilities
• You’ll troubleshoot common technical issues, including browser, cache, cookie, and access-related concerns.
• You’ll support customers and internal users with CRM functionality, registration processes, and program-related systems.
• You’ll respond to incoming calls and inquiries in both English and French, identifying issues and providing clear, practical solutions.
• You’ll investigate problems, ask the right questions, and determine when further escalation is required.
• You’ll collaborate with team members to resolve more complex technical or customer service issues.
• You’ll maintain a positive, solutions-focused approach while supporting users with varying levels of technical comfort.

Skills and Qualifications
• 3–5 years of call centre or customer support experience, ideally in a technical or troubleshooting-focused environment
• Bilingual English and French communication skills, both written and spoken
• Strong technical skills and confidence troubleshooting basic computer, browser, and system issues
• Excellent communication skills, with the ability to explain technical information clearly
• A proactive, motivated mindset with strong initiative and follow-through
• Strong email communication skills and a genuine interest in troubleshooting
• Experience with CRM systems is an asset, with Microsoft Dynamics 365 considered a plus

Note from the Hiring Manager
We’re looking for someone who is motivated to learn, takes initiative, and genuinely enjoys troubleshooting. The right person will be dependable, curious, and willing to dig into an issue until they find a solution.

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.