Intake Coordinator (Claims Examiner)

Company: Canada Life
Location: Winnipeg, Manitoba
Job Type: Full-Time | 12-Month Contract
Pay Rate: $20.55/hour (pending confirmation)
Work Arrangement: Hybrid — 2 days onsite per week after training
Training: Full-time onsite for approximately 1–2 months
Start Date: Approximately 4 weeks after offer
Potential for Permanent Employment: Yes, based on business needs

About the Opportunity

We are seeking a detail-oriented, organized, and customer-focused Intake Coordinator (Claims Examiner) to support disability claims operations in Winnipeg.

In this role, you will be responsible for reviewing incoming disability claims, verifying information, communicating with plan members, and ensuring claims are accurately processed and documented.

This is an excellent opportunity for individuals with experience in customer service, call centres, healthcare administration, financial services, or claims processing who enjoy problem-solving, working with people, and managing detailed administrative tasks.

Previous insurance claims experience is an asset but is not required.

Key Responsibilities

• Review incoming disability claims, forms, and supporting documentation to verify completeness and eligibility.
• Communicate with plan members and plan sponsors through inbound and outbound calls and emails.
• Contact customers promptly to request missing information, clarify discrepancies, and provide updates.
• Accurately enter and maintain claim information in internal systems.
• Review documentation and follow established policies, procedures, and contractual guidelines.
• Assess eligible short-duration disability claims and escalate complex cases to the appropriate teams.
• Prepare claim-related correspondence, including declination letters when required.
• Maintain accurate and confidential electronic records.
• Investigate customer inquiries and provide timely, professional resolutions.
• Manage multiple priorities, including calls, emails, documentation, and administrative follow-ups.
• Meet established service standards while maintaining a high level of accuracy and customer satisfaction.

Required Qualifications

• Minimum 1 year of experience in customer service, call centre operations, administration, or a related field.
• Strong verbal and written communication skills.
• Comfortable handling inbound and outbound customer calls.
• Excellent attention to detail, particularly when reviewing documents and entering data.
• Strong analytical thinking, problem-solving, and organizational skills.
• Ability to follow detailed procedures and interpret basic contractual information.
• Basic knowledge of medical terminology.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Strong computer navigation, typing, and data-entry skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Professional, empathetic, and customer-focused approach.
• Ability to work independently and collaboratively.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.