IT Analyst

Location: Fergus, ON, On-site
Language: English, strong written and verbal communication skills
Duration: 1-year contract

About the Opportunity
We’re looking for an experienced IT Technical Analyst to provide hands-on, on-site technology support within a collaborative North American IT infrastructure environment. Based in Fergus, you’ll be a key point of contact for employees, resolving day-to-day technology issues while helping ensure systems and equipment operate reliably.

This role combines Level 1 and Level 2 user support with exposure to infrastructure, networking, servers and IT projects. You’ll work closely with regional and central IT teams, making this a great opportunity for someone who enjoys troubleshooting, supporting people and taking ownership of technical issues.

What’s In It for You
Join a collaborative IT environment where you can apply your technical expertise across a broad range of technologies. You’ll gain exposure to desktop, server and network infrastructure while working with experienced IT teams and contributing to projects, continuous improvement and knowledge sharing.

Your Responsibilities
• You’ll provide Level 1 and Level 2 technical support to on-site users, troubleshooting incidents and service requests.
• You’ll install, configure, image and maintain PCs and other IT equipment.
• You’ll support Microsoft 365, Windows 11, Windows Server and related technologies.
• You’ll assist with network and infrastructure troubleshooting, including Cisco and Meraki environments.
• You’ll monitor equipment and systems while following established security, service and operating procedures.
• You’ll diagnose incidents, identify root causes and escalate complex issues when required.
• You’ll document solutions and maintain accurate knowledge-management resources.

Skills and Qualifications
• 5+ years of Information Technology experience, ideally within hands-on desktop, technical or infrastructure support.
• Associate Degree in Science required, with a Bachelor’s degree preferred.
• Strong knowledge of business systems, computer hardware and network infrastructure.
• Proficiency with Microsoft 365, Windows 11, Tanium, and Windows Server 2016 and 2025.
• Working knowledge of networking technologies, including Cisco and Meraki.
• Experience supporting hardware such as HP PCs, Dell HCI servers and printers.
• ITIL knowledge is preferred, along with strong analytical, organizational, communication and interpersonal skills.

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.