Bilingual Customer Service Representative

Location: Fully on-site, 5 days per week (city to be confirmed)
Language: Fluency in written and spoken French and English required
Duration: Initial 11-week contract, with potential extension up to 6 months
Schedule: 35 hours per week, Monday to Friday, with shifts between 8:00 AM and 6:00 PM

About the Opportunity
Are you a bilingual customer service professional who enjoys helping people and creating positive experiences? We're looking for a Bilingual Customer Service Representative to join a busy insurance contact centre, where you'll support policyholders with their questions, provide helpful information, and make everyday interactions easier.

This is a fully on-site opportunity within a collaborative, service-focused team that values professionalism, accuracy, and a positive attitude. With comprehensive training provided, you'll gain exposure to different areas of insurance while building valuable industry experience. Best of all, this is a customer service role with no sales responsibilities.

What's In It for You
• Earn $22.00/hour, or $23.00/hour if you hold an LLQP licence.
• Receive comprehensive training across multiple insurance business lines.
• Enjoy a consistent Monday-to-Friday schedule and free on-site parking.
• Explore opportunities to pursue LLQP licensing and transition into a sales role.
• Strong potential for permanent employment based on performance and business needs.

Your Responsibilities
• You'll handle inbound calls in French and English, delivering friendly, professional support to policyholders.
• You'll answer questions about insurance policies, accounts, and general coverage information.
• You'll update customer records, process basic policy changes, and accurately document interactions.
• You'll recognize inquiries requiring licensed advice and connect customers with the appropriate insurance professional.
• You'll navigate multiple computer systems while maintaining engaging customer conversations.
• You'll follow established procedures and service standards in a fast-paced contact centre environment.

Skills and Qualifications
• Previous phone-based customer service experience is required, ideally in a call centre or contact centre.
• Strong written and verbal communication skills in both French and English.
• Excellent phone etiquette, active listening skills, and a customer-first approach.
• Ability to manage steady inbound call volumes while staying organized and detail-oriented.
• Proficiency with Microsoft Office and confidence learning new systems.
• Dependable, adaptable, and comfortable working fully on-site, Monday to Friday.
• Previous insurance experience or LLQP licensing is an asset, but not required.

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.