Senior AI Ops Program Manager

Location: Toronto, ON or Montreal, QC (Hybrid)
Language: Strong written and verbal English communication skills
Duration: 6-month contract, with potential for permanent employment

About the Opportunity
Are you a strategic program leader passionate about transforming IT operations through AI and automation? We're looking for a Senior AI Ops Program Manager to lead and operationalize an enterprise-wide AI for IT Operations (AIOps) portfolio within a large, technology-driven organization.
In this highly visible role, you'll bring together technical teams, business stakeholders, and senior leadership to advance AI-driven initiatives, strengthen governance, and deliver measurable business value. This is an exciting opportunity to influence enterprise technology strategy while helping teams work smarter through innovation and collaboration.

What's In It for You
• A 6-month contract with the potential to transition into a permanent opportunity.
• High-impact exposure to executive leadership and enterprise-wide AI transformation initiatives.
• The opportunity to collaborate with diverse technology teams and shape the future of IT operations.
• A collaborative environment that values innovation, strategic thinking, and continuous improvement.
Your Responsibilities
• You'll oversee the intake, evaluation, prioritization, and tracking of AI, AIOps, and automation initiatives across the enterprise.
• You'll lead governance forums, steering committees, portfolio reviews, and executive reporting to support informed decision-making.
• You'll maintain portfolio roadmaps, proactively managing dependencies, risks, delivery milestones, and overall portfolio health.
• You'll develop business cases, ROI models, and value realization frameworks to measure cost savings, productivity, and operational improvements.
• You'll create executive dashboards, KPIs, scorecards, and presentations that communicate progress and strategic impact.
• You'll collaborate across ServiceNow, Infrastructure, Security, Engineering, Operations, and vendor teams to align delivery with business priorities.

Skills and Qualifications
• 10+ years of progressive experience in program management, portfolio leadership, transformation, or PMO functions.
• Proven experience managing complex enterprise technology portfolios and large-scale, cross-functional initiatives.
• Strong executive communication, stakeholder engagement, and governance facilitation skills.
• Demonstrated ability to develop business cases, ROI models, KPI frameworks, and value realization strategies.
• Strong analytical, organizational, and problem-solving capabilities, with the ability to influence strategic decisions.
• Experience with ServiceNow, NowAssist, or workflow automation is considered an asset.
• Understanding of IT observability, monitoring, and operational metrics reporting is preferred.

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.