Help Desk

Location: Ottawa, ON, Hybrid, number of on-site days to be confirmed
Language: Strong written and spoken English and French required
Background Check Requirement: Not specified

About the Opportunity
We’re hiring an IT & Cybersecurity Analyst to join a professional membership organization in Ottawa. This is an excellent early-career opportunity for someone who enjoys solving technical problems and wants to build hands-on cybersecurity experience while supporting a diverse community of users.

You’ll work closely with team members to keep systems secure, reliable and accessible. Combining frontline IT support with cybersecurity responsibilities, you’ll gain exposure to Microsoft security technologies, identity and access management, incident response and day-to-day technical operations.

What’s In It for You
You’ll join a collaborative, service-focused environment where curiosity and continuous learning are encouraged. This role offers valuable exposure across both IT operations and cybersecurity, with opportunities to strengthen your technical skills, contribute ideas and grow your security expertise.

Your Responsibilities
• You’ll monitor security alerts, system logs and dashboards, escalating potential threats and incidents when required.
• You’ll support Microsoft security technologies including Defender, Entra ID, Conditional Access and Multi-Factor Authentication.
• You’ll provide frontline support for hardware, software, connectivity, authentication and application issues.
• You’ll troubleshoot Microsoft 365 applications including Outlook, Teams, SharePoint and OneDrive.
• You’ll manage user accounts, password resets, access requests and identity lifecycle activities.
• You’ll configure and deploy laptops, mobile devices, peripherals and software applications.
• You’ll support vulnerability remediation, security awareness initiatives, documentation and technology projects.

Skills and Qualifications
• Up to 2 years of experience in IT support, help desk, cybersecurity or a related technical environment.
• College diploma in Information Technology, Cybersecurity, Computer Science or a related field.
• Foundational knowledge of Windows and Linux, Microsoft 365, Active Directory/Entra ID and networking concepts including IP, DNS and DHCP.
• Familiarity with IT ticketing systems, remote support tools, endpoint troubleshooting and Microsoft security technologies.
• Certifications such as CompTIA A+, Network+, Security+, CySA+, SC-900, SC-200 or SC-300 are considered assets.
• Strong written and spoken communication skills in both English and French.
• Excellent troubleshooting, organization and customer service skills, with the ability to manage competing priorities independently and collaboratively.

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.