Bilingual Customer Service Agent

Bilingual Parking Agent (Part-Time)

Location: Ottawa, ON (On-site)
Language: Advanced spoken French and strong spoken English, with the ability to communicate clearly in writing in both languages
Duration: 3 to 6-month contract, with potential for extension
Compensation: $24.50 per hour
Schedule: Saturday and Sunday, 4:00 PM to midnight, with potential for additional shifts
Background Check Requirement: Criminal background check, education verification, and applicable healthcare immunization requirements, including vaccination and TB screening

About the Opportunity
Are you a bilingual customer service professional who enjoys helping people and staying calm under pressure? We're looking for a Bilingual Parking Agent to join a busy healthcare environment in Ottawa, providing essential support to patients, visitors, and staff navigating parking services.

In this part-time role, you'll be a friendly and reliable point of contact, assisting with parking inquiries, troubleshooting equipment issues, and processing payments and passes. This is a great opportunity for someone who enjoys a fast-paced, technology-driven environment and is looking for consistent weekend hours with the flexibility to pick up additional shifts.

What's In It for You
• Enjoy a consistent weekend schedule that can complement your studies or other commitments.
• Gain valuable experience supporting a busy healthcare environment where your work makes a difference.
• Join a collaborative, supportive team that values reliability, communication, and a positive attitude.
• Receive weekday training to help you feel confident and prepared for success.

Your Responsibilities
• You'll respond to incoming calls, providing professional and timely assistance to patients, visitors, and staff.
• You'll troubleshoot parking equipment issues and guide callers through payment-related concerns.
• You'll process parking payments, ticket inquiries, and special parking pass requests.
• You'll manage challenging conversations with patience, empathy, and a solutions-focused approach.
• You'll accurately document service requests, prepare daily shift reports, and participate in team huddles.
• You'll follow established procedures while collaborating with colleagues to ensure smooth operations.

Skills and Qualifications
• At least 6 months of recent experience in a busy, computerized customer service or contact centre environment.
• Advanced spoken French proficiency and strong English communication skills, with clear written communication in both languages.
• High school diploma or equivalent.
• Strong computer skills, attention to detail, and the ability to multitask across systems.
• A calm, professional approach to handling frustrated callers and resolving customer concerns.
• Availability to work Saturday and Sunday evening shifts, complete weekday training, and occasionally provide additional coverage.
• Ability to commit to a minimum 3-month assignment, with 6 months preferred.

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.