Disability Claims Administrator/Administrateur(trice) de demande de règlement d’invalidité

Location: Montréal, QC, Hybrid, 2 days onsite after training
Language: Bilingual French and English required, strong spoken communication and written proficiency in both languages
Background Check Requirement: Reliability Security Clearance required

About the Opportunity
Join a leading organization in the financial services and insurance sector as a Disability Claims Representative, supporting Canada Pension Plan (CPP) disability claims. You’ll play an important role in guiding claimants through the application process, completing accurate calculations and helping ensure applications move forward correctly and on time.

You’ll work alongside a collaborative claims team in a structured, fast-paced environment where accuracy, communication and customer impact matter. This is an opportunity to build specialized knowledge in disability claims while developing a long-term career within the insurance industry.

What’s In It for You
• A supportive workplace that values collaboration, learning and professional growth
• Specialized CPP application and calculation training
• Career development opportunities within disability claims and the broader insurance industry
• A hybrid work environment with exposure to experienced claims professionals
• A role where your accuracy and communication directly support people navigating important life circumstances

Your Responsibilities
• You’ll manage CPP disability applications, ensuring information is complete, accurate and submitted within required timelines
• You’ll connect directly with claimants to discuss applications, answer questions and follow up on outstanding information
• In this role, you’ll complete CPP-related financial calculations with a strong focus on accuracy
• You’ll maintain claim records and documentation while working across internal systems
• You’ll prioritize multiple files and deadlines in a structured, high-volume environment
• You’ll collaborate with colleagues to resolve issues and keep claims progressing efficiently

Skills and Qualifications
• Experience in claims, administration, customer service, financial services or a similarly detail-focused environment
• CPP application or calculation experience is preferred, but not required
• Strong mathematical skills and confidence completing detailed calculations
• Bilingual French and English communication skills, with confidence speaking with claimants
• Strong attention to detail, organization and ability to manage competing priorities
• Comfort with basic Excel, data entry and navigating multiple systems
• Professional communication skills, critical thinking and the ability to learn new processes quickly

Note from the Hiring Manager
“We’re looking for someone who enjoys working with numbers, takes pride in getting the details right and can communicate with claimants in a clear and supportive way. CPP experience is helpful, but we’re equally interested in someone who is ready to learn and grow with the team.”

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.