Application Support Specialist

Location:
Ottawa, ON, Hybrid - 2x week

Language:
English, exceptional written and verbal communication skills required

Duration:
Permanent fulltime

About the Opportunity
We’re seeking an Applications Support Specialist to join a mission-driven, national non-profit organization that supports teams and stakeholders across Canada. Reporting to the IT Manager, you’ll help keep critical business platforms running smoothly while providing responsive, people-focused technical support.

You’ll work alongside fellow analysts, vendors, and stakeholders across a federated environment, supporting systems that enable teams to deliver meaningful services in their communities. This is a hands-on opportunity for someone who enjoys solving problems, building relationships, and making technology easier for people to use.

What’s In It for You
• Competitive salary range of $65,000 to $75,000, commensurate with experience
• Comprehensive health, dental, life, and disability benefits
• Company pension and three weeks of vacation
• Hybrid work environment offering flexibility based on business needs
• Opportunity to support nationally used platforms within a collaborative, purpose-driven organization

Your Responsibilities
• You’ll provide day-to-day support and administration for Dynamics 365 CRM/Dataverse, an LMS, SR365/Sparkrock365, and other business applications.
• You’ll triage, troubleshoot, document, and resolve service desk tickets, escalating complex issues while keeping stakeholders informed.
• You’ll serve as a key technical contact for distributed stakeholders, translating their needs and pain points into practical solutions.
• You’ll execute test cases for new features, configurations, and system changes, documenting results and defects.
• You’ll support vendors and development teams by documenting issues and communicating user requirements.
• You’ll deliver training and create clear documentation and job aids that build user confidence and self-sufficiency.

Skills and Qualifications
• 4–7+ years of progressive IT experience, including hands-on support experience within an ITSM or ticketing environment
• Experience supporting Microsoft Dynamics 365 CRM and Business Central or an equivalent ERP, including CRM data, workflows, and user/security roles
• Working knowledge of Microsoft 365, including Entra ID, SharePoint Online, Exchange Online, Teams, and Power Platform
• PowerApps and Power Automate workflow experience is an asset
• Exposure to SR365/Sparkrock365, Business Central-based ERP systems, and Learning Management Systems is an asset
• Strong communication, documentation, organization, troubleshooting, and stakeholder relationship-building skills
• Post-secondary education or certification in IT, Computer Science, or a related field is an asset, with non-profit or multi-entity organization experience strongly preferred

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.