Conversational AI Business Analyst

Location: Mississauga, ON, Hybrid, 2 days on-site near Meadowvale and Mississauga Road
Language: Strong written and spoken English communication skills
Duration: 6-month contract with potential to convert to permanent, reviewed at the 6-month mark
Compensation: $50–$80 per hour, T4 or incorporated

About the Opportunity
This is an exciting opportunity for a Conversational AI Business Analyst to help shape and expand an AI-powered employee experience platform within a large, complex organization. You’ll work at the intersection of business needs, employee experience and technology, helping turn real workplace challenges into intuitive digital solutions.

Working closely with HR, IT, product, engineering and other corporate teams, you’ll support the implementation and evolution of conversational AI experiences across ServiceNow, Moveworks and related digital workplace technologies. Your work will directly influence how employees access information, complete tasks and interact with internal services.

What’s In It for You
You’ll join a highly visible digital transformation initiative with opportunities to work on emerging conversational and agentic AI capabilities. This role offers broad cross-functional exposure, meaningful ownership and the potential to transition into a permanent opportunity as the platform continues to grow.

Your Responsibilities
• You’ll partner with HR, IT and business stakeholders to gather requirements, facilitate workshops and map current and future-state employee journeys.
• You’ll translate business needs into features, user stories, acceptance criteria and measurable success outcomes.
• You’ll support backlog refinement, MVP definition, release planning and prioritization alongside the Product Owner.
• You’ll design employee experiences spanning HR self-service, payroll, benefits, onboarding, IT support, knowledge retrieval and task automation.
• You’ll identify opportunities to apply conversational AI, generative AI and agentic workflows to improve employee productivity and experience.
• You’ll analyze adoption, usage and employee feedback to identify friction points and recommend enhancements.
• You may provide guidance or leadership to team members as the function and platform expand.

Skills and Qualifications
• 3+ years of experience as a Business Analyst, Product Analyst, Product Owner, Product Manager, Digital Experience Analyst or similar.
• Strong experience gathering enterprise technology requirements and translating them into user stories, acceptance criteria and product features.
• Experience with Agile delivery, backlog management, prioritization and cross-functional product or technology teams.
• Experience with ServiceNow, Moveworks, employee experience platforms or other digital workplace technologies is strongly preferred.
• Familiarity with HR systems and HR, IT or Employee Services workflows is an asset.
• Knowledge of conversational AI, virtual agents, copilots, generative AI or agentic AI capabilities is preferred.
• Strong analytical, facilitation, stakeholder management and written and verbal communication skills.

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.