Logistics Customer Service Representative

Location: Mississauga, ON (Hybrid - 3 days onsite)
Language: English, professional fluency required in both written and spoken communication
Duration: Contract-to-permanent, starting with an 11 week contract
Compensation: $20/hour
Hours: Monday to Friday, 8:30 a.m. to 5:30 p.m.

About the Opportunity

This is an opportunity to join a growing supply chain and logistics organization where accuracy, collaboration, and service excellence matter. As a Customer Service Representative, you will play a hands-on role supporting transportation and operations teams, ensuring documentation, tracking, and administrative processes run smoothly from order to delivery.

You will work closely with reverse logistics, transportation management, warehouse teams, and external service providers. Your contributions will help prevent missed revenue, resolve operational issues, and support a seamless customer experience in a fast-paced, operationally focused environment.

What’s in it for You

You will join a team that values collaboration, accountability, and continuous improvement. This role offers exposure to multiple areas of logistics and transportation operations, providing a strong foundation for long-term growth.

Your Responsibilities

• You’ll support transportation and operations teams by providing accurate, timely administrative assistance.

• You’ll track and trace orders to ensure successful and on-time delivery outcomes.

• You’ll collect and manage Bills of Lading, Proof of Delivery, and related documentation.

• You’ll collaborate with the reverse logistics team by monitoring shared inboxes and responding promptly.

• You’ll assist with claims investigation, documentation, and carrier communication to reduce future risk.

• You’ll maintain detailed spreadsheets and update Airtable daily to reflect current claim statuses.

• You’ll act as a liaison between service providers, customer service, warehouse teams, and management.

Skills and Qualifications

• 2–3 years of experience in an administrative role, ideally within logistics, transportation, or operations.

• Diploma or degree in Business Administration, Logistics, or a related field preferred.

• Strong proficiency with Microsoft Office, especially Excel, with Airtable experience considered an asset.

• Excellent written and verbal communication skills with a service-oriented mindset.

• Strong organizational skills and attention to detail across documentation and tracking processes.

• Proven ability to investigate issues, resolve challenges, and escalate when appropriate.

• A collaborative, adaptable approach with the ability to manage shifting priorities.

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.