Customer Success Representative

Location: Mississauga, ON (Laird Road & Ridgeway Drive), Hybrid, 3 days onsite and 2 days remote after approximately 6 weeks of onsite training
Language: Strong written and spoken English required, French is preferred but not mandatory
Background Check Requirement: Criminal background check and validated professional references required

About the Opportunity
Are you a customer service professional who enjoys building relationships, taking ownership of accounts and seeing requests through from start to finish? We’re hiring a permanent Customer Service Representative to join a close-knit team within a well-established organization in the industrial distribution sector.

This isn’t a traditional high-volume call centre role. You’ll manage dedicated B2B customer accounts, work closely with sales representatives and support customers primarily through email, EDI and order-management systems. You’ll also receive hands-on training to build specialized product knowledge, so previous industry experience isn’t required.

What’s In It for You
You’ll join a collaborative, personable team where dependability and ownership are valued. Along with a $60,000 to $65,000 base salary, you’ll be eligible for a 10% bonus, three weeks of vacation, five additional PTO days, health and dental benefits after 90 days and a pension plan.

You’ll also enjoy a Monday-to-Friday, 8:00 a.m. to 4:30 p.m. schedule and a hybrid work model after training, giving you a balance of in-person collaboration and focused remote work.

Your Responsibilities
• You’ll take ownership of dedicated customer accounts, managing inquiries and orders through to completion.
• You’ll communicate with customers primarily through email and EDI systems, with approximately five to six calls per day.
• You’ll partner closely with sales representatives to support customer needs and may participate in account meetings.
• You’ll monitor and respond to a shared customer service inbox while balancing your individual account responsibilities.
• You’ll learn technical product information, including measurements and schematics, through comprehensive training.

Skills and Qualifications
• 1+ year of B2B customer service, account support, order management or similar experience.
• Experience owning or supporting customer accounts and following orders through to completion.
• Exposure to ERP, order-entry and/or EDI systems is an asset.
• Strong written and spoken English communication skills, with written and spoken French considered an asset.
• Technical aptitude, attention to detail and an ability to learn unfamiliar products and specifications.
• A dependable, accountable approach with strong relationship-building and collaboration skills.
• Ability to work fully onsite for approximately six weeks of training and three days per week thereafter.

Note from the Hiring Manager
“We’re looking for someone who takes real ownership of their customers, enjoys being part of a small team and is curious enough to learn the technical side of our products. You don’t need to know our industry coming in, we’ll teach you.”

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.