Customer Service Representative

Location:
St. Catharines, ON, On-site

Language:
Excellent spoken and written English required

Duration:
12-month contract, with potential for extension

Background Check Requirement:
Successful completion of a comprehensive background check, including employment and education verification, is required before starting.

About the Opportunity
Altis Recruitment is seeking AI Interaction Quality Specialists to join an exciting, large-scale artificial intelligence initiative within the technology sector. In this role, you'll help improve the performance of AI systems by conducting structured business interactions, evaluating service experiences, and providing detailed feedback that supports ongoing innovation.

Working alongside a collaborative and supportive team, you'll combine your communication skills with strong attention to detail in a structured environment where consistency, curiosity and quality matter. This is an excellent opportunity for customer-focused professionals looking to apply their experience in a growing and innovative field. Please note, this is not a sales role.

What's In It for You
This full-time opportunity offers competitive hourly pay of $20.00 to $21.50 per hour, depending on shift, with day and evening schedules available. Eligible contractors can also earn an $800 contract bonus over the first 12 weeks of successful assignment completion, subject to program terms and applicable deductions.

You'll receive comprehensive training before each campaign and gain exposure to a cutting-edge AI initiative with real-world impact. This role offers the opportunity to build transferable skills in quality evaluation, communication and technology while working in a team that values collaboration, accuracy and continuous learning.

Your Responsibilities
• You'll conduct approximately 5 to 6 structured outbound calls per hour to businesses and service providers.
• You'll follow established call scenarios while keeping conversations professional, natural and engaging.
• You'll objectively evaluate customer interactions and complete detailed scorecards and documentation.
• You'll maintain quality standards of approximately 92 to 95 percent while balancing productivity and accuracy.
• You'll participate in training sessions, simulations and role-playing activities before new campaigns.
• You'll adapt to a variety of conversational situations while following established processes and quality guidelines.

Skills and Qualifications
• 2+ years of customer support experience, with outbound and/or inbound calling experience clearly demonstrated.
• High school diploma required.
• Experience in hospitality, concierge services, client services, reception, quality assurance or call centre environments is considered an asset.
• Excellent verbal and written English communication skills with strong documentation abilities.
• Strong active listening, attention to detail and the ability to objectively assess customer interactions.
• Confidence making outbound calls throughout an 8-hour shift while maintaining a polished and professional telephone manner.
• Strong time management, adaptability and the ability to consistently follow detailed processes in a fast-paced environment.
• Ability to commit to full-time, fully on-site work, including weekend availability on a rotating schedule.

Why Partner with Altis
If you've never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you're a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.