IT Analyst

Location: Trenton, ON, On-site
Language: Strong written and spoken English communication skills
Duration: 2-month contract

About the Opportunity
This is a hands-on opportunity to support a short-term IT integration project within a large North American industrial organization. The primary focus will be imaging workstations while providing responsive Level 1 and Level 2 technical support to end users.

You’ll work closely with IT Operations and internal users to keep technology running smoothly, troubleshoot incidents, and deliver reliable on-site service. This role is well suited to someone who enjoys solving technical problems, working directly with people, and contributing to a consistent, high-quality support experience.

What’s In It for You
You’ll gain exposure to a broad enterprise IT environment, including workstation deployment, infrastructure support, networking, servers, and service management practices. You’ll also have the opportunity to contribute to an important integration initiative while working with established technical standards, processes, and tools.

Your Responsibilities
• You’ll image, install, configure, and maintain workstations and other IT infrastructure.
• You’ll provide Level 1 and Level 2 technical support for user requests, incidents, hardware, and software issues.
• You’ll diagnose, categorize, and help resolve incidents and problems in line with established procedures and service levels.
• You’ll monitor physical and logical IT equipment and perform operational and technical qualification testing.
• You’ll support service delivery, configuration, and customization of IT solutions while considering security and availability requirements.
• You’ll document solutions, update knowledge management systems, and contribute to knowledge sharing and continuous improvement.

Skills and Qualifications
• 5+ years of Information Technology experience, with an Associate Degree in Science required and a Bachelor’s degree preferred.
• Strong knowledge of business systems, hardware, network infrastructure, and IT support concepts.
• Proficiency with Microsoft Office 365, Windows 11, Tanium, and Windows Server 2016 and 2025. Relevant certifications are an asset.
• Basic networking knowledge, including Cisco and Meraki technologies.
• Experience supporting hardware such as HP PCs, Dell HCI servers, and printers.
• ITIL knowledge is preferred.
• Strong analytical, organizational, communication, interpersonal, and customer service skills, with sound judgment when addressing technical concerns.

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.