Policy and SOP Consultant

Location: Remote, anywhere in Canada
Language: Strong written and spoken English required, French is an asset
Duration: Contract until March 31, with strong potential for extension. Flexible hours starting at approximately 5–10 hours per week, with the potential to increase based on project needs
Background Check Requirement: Security clearance required. 

About the Opportunity
We’re looking for a Policy and SOP Consultant to support a Canadian retail organization with the maintenance, improvement, and development of policies, standard operating procedures, work instructions, and business process documentation. This is a flexible opportunity for someone who enjoys bringing clarity and consistency to operational documentation.

You’ll collaborate with subject matter experts, operational teams, project teams, and business leaders across functions including merchandising, marketing, finance, inventory management, contact centre services, and product teams. Initially, approximately 80–90% of the work will focus on reviewing and updating existing policies and SOPs, with the role evolving to support new documentation as a major ERP transformation progresses.

What’s In It for You
• Enjoy a highly flexible remote working model, with the ability to organize your schedule around project needs
• Gain exposure to a significant retail ERP transformation and evolving business processes
• Work with stakeholders across a broad range of operational and corporate functions
• Take on a contract that has the potential to grow in scope and hours as transformation activities increase

Your Responsibilities
• You’ll review, edit, update, and maintain existing policies and SOPs, including scheduled cycle reviews
• You’ll draft new SOPs, work instructions, policies, and supporting documentation based on input from business owners and SMEs
• You’ll develop process maps and workflows that clearly document current and future-state business processes
• You’ll facilitate interviews, workshops, and working sessions to gather and validate requirements
• You’ll identify documentation gaps and ensure materials remain consistent with operational practices and governance requirements
• You’ll support ERP transformation activities by documenting changing processes, procedures, and operating models
• You’ll provide regular progress updates and maintain organized, accurate documentation

Skills and Qualifications
• 5+ years of experience supporting policies, procedures, SOPs, process documentation, or business process frameworks
• Strong process mapping, workflow documentation, technical writing, and document development skills
• Experience facilitating stakeholder discussions and gathering requirements from SMEs
• Strong written communication skills with excellent attention to detail
• Experience in retail or operational environments is strongly preferred
• ERP transformation, business transformation, or operational improvement experience is a strong asset, with Oracle experience considered valuable
• Proficiency with Microsoft 365, including Word, Excel, PowerPoint, SharePoint, and Teams

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.