Member Services Associate

Location: Ottawa, ON, Hybrid
Language: Strong written and spoken English required, French is an asset
Duration: 2-year full-time term, with strong potential to become permanent
Background Check Requirement: Criminal record, education, credit and reference checks

About the Opportunity
Join a national professional association in a unique Member Services role focused on managing programs that support members across Canada. Rather than selling services or working directly with individual members, you’ll help oversee national programs delivered through external partners, including insurance, savings and professional liability offerings.

You’ll work closely with the National Program Manager and collaborate with vendors, marketing teams, regulators, boards and senior stakeholders across the country. This role is well suited to a versatile program professional who can keep multiple initiatives moving, communicate clearly with diverse audiences and produce polished, thoughtful written materials.

What’s In It for You
You’ll join a small, collaborative team where reliability, initiative and quality matter. You’ll gain exposure to national programs and senior stakeholders while building your skills across program management, communications and partner relations, with full benefits and pension throughout the term and strong potential for longer-term growth.

Your Responsibilities
• You’ll coordinate multiple programs and projects, tracking timelines, deliverables and priorities to keep work moving forward.
• You’ll prepare clear reports, communications and program materials for boards, leadership groups, regulators and external partners.
• You’ll build productive relationships with vendors, marketing teams, regulators and other stakeholders supporting national programs.
• You’ll monitor program performance and engagement, identifying opportunities, risks and areas for improvement.
• You’ll coordinate program updates and initiatives across multiple stakeholders, ensuring details and deadlines are managed effectively.
• You’ll use tools including SharePoint, Excel and Microsoft 365 to organize information, track projects and support reporting.

Skills and Qualifications
• 3+ years of relevant experience in program management, project coordination, stakeholder relations or a related role.
• Strong project management skills, with the ability to manage multiple moving pieces, deadlines and stakeholders.
• Excellent written and spoken communication skills, including experience preparing professional reports and stakeholder communications.
• Strong relationship-building skills and confidence communicating with vendors, senior leaders and external partners.
• High proficiency with Microsoft 365, particularly Excel, SharePoint and Teams, with the ability to learn new software quickly.
• Strong attention to detail, organization, reliability and sound judgment in a collaborative environment.
• Experience with group benefits, insurance, professional liability programs or regulated environments is an asset, not a requirement.

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.