Bilingual (FRENCH) Customer Service

Location: Remote, candidates must be based in Winnipeg, Ottawa, or Quebec City
Language: Advanced bilingual French and English required, with excellent written and spoken communication in both languages. Candidates must be comfortable switching seamlessly between French and English
Duration: Contract, September 28, 2026 to July 2027
Background Check Requirement: Credit, criminal, education, and employment verification required

About the Opportunity
If you’re a confident communicator who enjoys helping people solve problems, this is an opportunity to build your experience in the financial services industry. You’ll join a busy, service-focused environment where clear communication, empathy, and attention to detail make a meaningful difference in every interaction.

Working remotely, you’ll support financial advisors with a variety of inbound questions, from RESP inquiries and transfer updates to password resets and process-related support. You’ll receive training to build your knowledge, but your ability to listen, explain information clearly, and confidently navigate challenging conversations will be essential from day one.

What’s In It for You
You’ll earn $27 to $33 per hour while gaining valuable exposure to financial services in a structured, professional environment. This 37.5-hour-per-week opportunity offers comprehensive training and the chance to strengthen your customer service, communication, and problem-solving skills while working remotely.

Your Responsibilities
• You’ll respond to inbound calls from advisors and provide timely, professional support.
• You’ll explain processes clearly, including RESP inquiries, transfers, password resets, and other account-related questions.
• You’ll manage urgent or challenging conversations with empathy, patience, and confidence.
• You’ll communicate seamlessly in French and English based on the needs of each caller.
• You’ll follow established procedures while ensuring advisors understand next steps and feel supported.

Skills and Qualifications
• Previous customer service experience in a call centre, banking, retail, or other high-volume service environment.
• Advanced bilingual French and English communication skills, B2 advanced or C1 French proficiency, with the ability to switch comfortably between both languages.
• A post-secondary diploma or degree is required.
• Strong verbal communication, active listening, and the ability to explain detailed processes in an easy-to-understand way.
• Demonstrated ability to de-escalate difficult situations and deliver exceptional customer experiences.
• Availability to work 37.5 hours per week within operating hours of 8:00 a.m. to 8:00 p.m. Eastern Time.
• Ability to complete required pre-interview assessments, including a personality assessment and French and English language assessments.

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.