Bilingual (FRENCH) Customer Service

Location: Hybrid, Toronto, Mississauga, or Montreal, 3 days on-site per week
Language: Advanced bilingual French and English required, with excellent written and spoken communication in both languages. Candidates must be comfortable switching seamlessly between French and English
Duration: Contract, September 28, 2026 to April 30, 2027
Background Check Requirement: Credit, criminal, education, and employment verification required

About the Opportunity
If you’re a confident communicator who enjoys helping people find solutions, this is an opportunity to build valuable experience within the financial services industry. You’ll join a fast-paced, service-focused environment where empathy, professionalism, and clear communication are essential to creating a positive experience.

In this role, you’ll primarily handle inbound calls from financial advisors who need support with RESP questions, transfer updates, password resets, and other process-related inquiries. You’ll receive training on the technical side, but your ability to listen carefully, explain information clearly, and handle challenging conversations with confidence will set you apart.

What’s In It for You
You’ll earn $27 to $33 per hour while gaining hands-on exposure to financial services in a collaborative hybrid environment. You’ll receive structured training and have opportunities to strengthen your communication, customer service, and problem-solving skills while working closely with a supportive team.

Your Responsibilities
• You’ll respond to inbound calls and provide timely, professional support to financial advisors.
• You’ll answer questions related to RESPs, transfers, password resets, and established processes.
• You’ll explain detailed information in a clear, approachable way so advisors understand their next steps.
• You’ll navigate urgent or challenging conversations with patience, empathy, and professionalism.
• You’ll switch confidently between French and English based on each caller’s needs.

Skills and Qualifications
• Previous customer service experience in banking, a call centre, retail, or another high-volume customer-facing environment.
• Advanced bilingual French and English skills, B2 advanced or C1 French proficiency, with strong spoken and written communication.
• A post-secondary diploma or degree is required.
• Strong active listening, problem-solving, and relationship-building skills.
• Proven ability to manage difficult customer situations and communicate processes clearly.
• Availability to work 37.5 hours per week within operating hours of 8:00 a.m. to 8:00 p.m. Eastern Time.
• Ability to complete required pre-interview assessments, including personality, French, and English assessments.

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.