Help Desk Specialist

Location: On-site / In-person, Vancouver, BC
Language: Strong written and spoken English communication skills
Duration: 2–3 month temporary contract
Compensation: $25–$30 per hour, T4
Background Check Requirement: Enhanced security screening required

About the Opportunity
This is a hands-on opportunity for an IT support professional who enjoys solving problems, helping people and keeping technology running smoothly. You’ll provide first and second level technical support within a public sector court environment, responding to users by phone, email and in person.

Working closely with end users, business stakeholders and IT colleagues, you’ll troubleshoot day-to-day technology issues, support access and security needs, and help ensure employees can use their technology effectively. This fully on-site role is well suited to someone who is responsive, service-oriented and comfortable balancing multiple support requests.

What’s In It for You
You’ll gain valuable experience supporting a professional public sector environment while working across a broad range of hardware, software and user support needs. This short-term opportunity offers exposure to both frontline troubleshooting and IT administration, allowing you to strengthen your technical skills while making an immediate impact.

Your Responsibilities
• You’ll respond to help desk requests by phone, email and in person, providing initial troubleshooting and escalating issues when required.
• You’ll resolve hardware issues involving PCs, laptops, smartphones, printers, multifunction devices and peripherals.
• You’ll troubleshoot Microsoft Windows, Microsoft Office, Microsoft 365, email, Teams and internal applications.
• You’ll provide desktop hardware and application support while keeping users informed of outages or service disruptions.
• You’ll support security administration, including user permissions, account access and resource maintenance.
• You’ll maintain hardware and software inventories and assist with IT asset disposal.

Skills and Qualifications
• 1+ year of related IT experience with a relevant degree or diploma, or 2+ years with a related certificate or program completion.
• Minimum 1 year of experience working in a Help Desk environment.
• Experience providing customer support in an IT environment and helping end users understand hardware and software.
• Hands-on experience troubleshooting Windows, Microsoft Office, Microsoft 365, email and Teams.
• Strong customer service, communication and problem-solving skills.
• Ability to work effectively on-site and successfully complete enhanced security screening.

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.