Member Service Representative

Location: Downtown Toronto, ON, On-site 5 days per week
Language: Strong written and spoken English required. French is an asset, but not required.
Duration: 8-week contract, with potential for extension

About the Opportunity
Join a professional association as a Member Services Coordinator, where you’ll be an important point of connection for members and customers. This is a hands-on opportunity for someone who enjoys helping people, answering questions and creating a positive service experience.

Working closely with the Member Services team, you’ll support day-to-day inquiries, transactions, member records and reception coverage. Your work will contribute directly to member engagement and retention, while keeping essential administrative processes running smoothly.

What’s In It for You
• Gain experience supporting a busy membership-based professional association
• Work in a collaborative, business-casual office environment
• Build transferable experience across customer service, administration, data entry and reception
• Potential opportunity for the contract to extend beyond the initial 8 weeks

Your Responsibilities
• You’ll respond to member and customer inquiries by phone and other channels, providing timely, professional service.
• You’ll process membership applications, registrations, product orders and other daily transactions.
• You’ll update member records, complete data entry and help maintain accurate database information.
• You’ll conduct outreach to members to share information and support engagement or retention initiatives.
• You’ll organize, file and digitize documents to keep records accurate and accessible.
• You’ll provide reception coverage as needed, welcoming visitors and supporting front-office needs.

Skills and Qualifications
• 1+ year of customer service or administrative experience 
• High school education required. Post-secondary education, particularly in Business Administration, is an asset.
• Strong communication and interpersonal skills, with a reliable, professional and service-focused approach.
• Strong knowledge of Microsoft Office, including Word, Excel and Outlook.
• Experience with data entry, databases and record processing. Membership processing and accounting exposure are assets.
• Working knowledge of iMIS is an asset.
• Strong attention to detail, flexibility, teamwork and problem-solving skills.

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.