Help Desk

Location: Remote, Eastern Time Zone
Language: Bilingual English and French, strong written and spoken communication required
Duration: Approximately 4 weeks, starting ASAP
Background Check Requirement: Reliability Status security clearance required, or ability to obtain and maintain the required clearance

About the Opportunity
We’re looking for a Bilingual Level 1 Application Support Consultant to support the launch and large-scale rollout of a mobile application within a federal government environment. You’ll be on the front line as users get set up, navigate the application and work through technical issues during an important go-live period.

Working alongside an established application support team, you’ll help create a positive experience for a large user community across Canada. This is a great opportunity for someone who enjoys troubleshooting, communicates clearly in both English and French, and thrives in a fast-moving support environment.

What’s In It for You
You’ll gain hands-on experience supporting a high-profile application rollout while expanding your technical troubleshooting skills in a large-scale environment. You’ll work remotely with a collaborative team and build valuable exposure to application support during a critical go-live and onboarding period.

Your Responsibilities
• You’ll provide Level 1 technical and application support to end users, primarily through a dedicated email inbox.
• You’ll troubleshoot issues using user descriptions, screenshots and other provided information.
• You’ll assist with account setup, access management and basic email configuration.
• You’ll document troubleshooting steps and communicate clear, timely resolutions to users.
• You’ll escalate complex software and application issues to the appropriate technical team or external support provider.
• You’ll support high-volume onboarding and user requests throughout the application rollout.
• You’ll collaborate with the support team to manage incoming requests while delivering responsive, customer-focused service.

Skills and Qualifications
• 1+ years of experience in Level 1 technical support, application support, help desk or service desk environments.
• Bilingual English and French communication skills, with strong written and verbal abilities in both languages.
• Experience troubleshooting software or application issues and supporting users through email.
• Experience with basic user account setup, access management and troubleshooting from screenshots or user-provided details.
• Strong customer service, problem-solving and organizational skills, with the ability to independently manage multiple requests.
• Experience supporting mobile applications, large user populations or major application rollouts is considered an asset.
• Familiarity with ticketing systems or service desk processes, and experience in government, military or large enterprise environments, is an asset.

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.